Scaled platform to 8 countries and reduced rollout time by 61% with a dedicated team

Popis projektu

In this projekt, our primary objective was to enable multiple partners to utilize the Helpling customer app with their unique branding. However, we encountered several challenges, including the absence of a design system, redundancy, inconsistent design, and legacy elements. Here’s how we addressed these challenges:

Design Iteration: We initiated a comprehensive design iteration process, meticulously refining various design components and app pages. This effort involved identifying and rectifying redundant elements and design inconsistencies.

Consolidation: To combat redundancy and inconsistency, we strategically eliminated duplicate components and adopted a unified style for each category. This streamlined the app’s overall design, enhancing its visual coherence.

Design Tokens: To maintain design consistency and efficiency, we implemented design tokens, such as “theme.button.primary.dark.” These tokens played a crucial role in ensuring that design elements, like buttons, adhered to the chosen styles consistently.

Vývoj backendu: On the backend, our tým focused on developing admin forms and implementing intricate business logic. This backend work was pivotal in enabling partners to use the app with their branding, encompassing user management, permissions, and customization options.

Tracking Migration: We executed a seamless migration from Google Analytics 4 (GA4) to Server-Side Tracking (SST). This transition not only enhanced data accuracy and security but also preserved tracking capabilities, ensuring reliable insights.

Frontend Components: As a final touch, we introduced a set of streamlined frontend components. These components were strategically integrated to support partner branding features and enhance various aspects of the app’s user interface.

Výzvy

Přístup a výsledky

Our task involved introducing new methodologies to expedite marketplace development. Additionally, we facilitated the inclusion of multiple Ruby developers within the team.

In response to the client’s needs, we extended their team with the necessary complement of Ruby developers. Additionally, we implemented new methodologies to positively influence the project’s processes, fostering efficiency and productivity. Our dedicated efforts also encompassed the development and maintenance of key produkt features, resulting in improved project performance and overall success.

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